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Shipping and Returns
What are the shipping charges on healnheathy.com ?

We deliver an order free of cost at your doorstep for all orders above Rs 500. We bear all the Octroi/sales tax and there is no additional shipping charge that you have to pay at the time of the delivery. However, if you order amount is less than Rs 500, a minimal shipping charge of Rs 50 is applicable.

Note: Certain additional procedures like state-wise taxes may apply to your order depending upon you order type, the utility of your order, the order size and the state/region the order is being delivered to.

How much time does it take for an order to be delivered ?

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.

What is the general return policy on healnhealthy.com ?

7 Day Return Policy

We offer you complete peace of mind while ordering at HealnHealthy - you can return all items within 7 days of receipt of goods.

If you are not satisfied with what you have bought, we will gladly take it back within 7 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

We also will refund you the shipping charges in store credits. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.

What should I do if I receive a Defective Item ?

If an item is found defective, please get in touch with our customer care on info@healnhealthy.com or call us on 9674-0000-60 within 7 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, HealnHealthy Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.

Is there a category specific policy for returns ?

Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product

Diabetes: Products in this category are NOT eligible for returns

Personal Care: Adult Diapers are NOT eligible for returns

Following shall NOT be eligible for return or replacement:

1. Damages due to misuse of product

2. Incidental damage due to malfunctioning of product

3. Any consumable item which has been used or installed

4. Products with tampered or missing serial / UPC numbers

Any damage / defect which are not covered under the manufacturer's warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered

Some special rules for promotional offers may override "healnhealthy.com's 7 Day Returns Policy"

In case of any queries, please write to our customer care on info@healnhealthy.com or call us on 9674-0000-60